The Techniflex Corp.
Software Architect
November 1, 1992 to March 17, 1994

Planned, designed and developed DOS/Windows based packages for the print advertising industry. Hired and managed software teams for two projects. Managed all customer service and support. Designed and developed internal methods for coordinating all requests for service.

The company marketed two applications: a structured publishing package and a wysiwyg data entry package for receiving materials to publish. The structured publishing package built pages for classified and display advertising designed to reduce the amount of user involvement to create complete publishing quality documents. The wysiwyg data entry system was designed to maximize sales productivity and allow sales staff to see all of their ad materials on screen exactly as they would see them in the paper. These packages together represented a savings to client companies of 60 to 90 percent over manual methods and provided a ROI of 3 to 6 months.

Developed internal applications and processes to handle customer service and support. Customer service had been the cause for customer loss and lost revenue in contracts. Cut the turn-around time in customer request completion. Applied TQM principles to achieve customer confidence and retain customers. After statistical proof was available, convinced lost customers to return.

Skills applied in the project included:

Object Oriented Design (Booch), Delphi, Paradox, management, mentoring